Facilities management domain review: potential contributions towards digitisation

Abstract: Digitisation within the facilities management (FM) sector has great potential to positively impact the environmental performance of the architecture, engineering, construction and operations (AECO) industry. Currently, the domain suffers from poor data integration with other disciplines and earlier life-cycle phases. Though solutions which address the interoperability issue are replete in the literature, there remains no comprehensive alignment. This domain review paper synthesises the key literature around digitisation within FM. In doing so, it outlines a broader working definition of FM, identifies key subtopics and gaps in knowledge and recommends a direction for future research contributions.