Healthcare process and variable mapping for identifying digitalisation opportunities and building a hospital digital twin

Abstract: Hospitals are critical infrastructures where the assets and process performance are closely related to the service provided to the patients. The Digital Twin (DT) concept can significantly impact hospital management. This paper aims to identify the key variables informing opportunities for hospital digitalisation, providing a baseline for DT ideation. Through evidence-based research and focusing on holistic digital transformation aspects, we identify eight processes/product/service parameters generating transformative insights and KPIs for a Hospital DT. The case study on the histopathology department provides insights on where digital transformation can inform operational decision-making. Finally, the challenges in Hospital DT development are identified.