Diagnosing Facility Management Work Systems for Factors Impacting Situation Awareness

Abstract: This paper introduces a method for diagnosing facility management (FM) work systems to improve situation awareness (SA). Identifying SA as a critical factor of success in FM, we propose a method to diagnose FM work systems, integrating multiple methods and offering a comprehensive socio-technical systems perspective. The findings show the internal validity of the method, its application, and the identification of SA-impacting factors in FM work systems. Implications include continuous improvement and a proactive approach to addressing SA challenges in the FM work systems. This paper contributes a thorough diagnostic approach for improving SA in FM.