Agentic AI – the Transformation of Decision-Making Processes Through Artifical Intelligence

Abstract: Agentic AI describes a new generation of AI that automates tasks, pursues goals independently, makes decisions and proactively interacts with its environment. This study – based on a qualitative exploratory research design with expert interviews – aims at understanding how the use of such systems affects internal decision-making logic and organizational structures in companies. Results show that agentic AI changes decision-making processes. Decisions are being made by systems and humans, with humans mainly taking on supervisory or control functions. We provide a theoretical contribution to existing decision-making and organizational theories with practical recommendations for dealing with such autonomous AI systems.